The customer accepts full responsibility for all of their equipment left at the Singing Cat
Services premises. Singing Cat Services does not offer insurance against theft or damage
to customer owned equipment. It is the responsibility of the customer to ensure that
adequate insurance is in place for his or her own equipment.
The customer accepts full responsibility for all of their equipment when in transit to and
from Singing Cat Services premises when transported by Singing Cat Services staff.
Singing Cat Services does not offer insurance against theft or damage to customer owned
equipment when in transit. It is the responsibility of the customer to ensure that adequate
insurance is in place for his or her own equipment.
The customer accepts full responsibility for the costs involved in shipping equipment to
and from Singing Cat Services and the costs of any additional insurance required during
transit. Where the customer has requested item(s) be shipped back to them, Singing Cat
Services will liaise with the customer to establish the most appropriate means of
shipment, considering insurance requirements where necessary. Where Singing Cat
Services was required to meet the cost of the shipment, this cost will be added to the
customer’s final bill.
When making arrangements for customer’s equipment to be collected or delivered by
Singing Cat Services, the customer must provide in writing (email is acceptable) a time,
location and, in the eventuality that the customer is not available, the name and contact
details of a representative who will act on behalf of the customer for the collection or
delivery. In cases where the customer has appointed a representative, the customer
accepts full responsibility for all of their equipment when it is under the care of the
representative.
Singing Cat Services reserves the right to charge the customer a failed call-out fee of £45
(GBP) in cases where arrangements were made for Singing Cat Services to collect or
deliver customer’s equipment, and the customer or agreed customer’s representative was
not available at the agreed time and location.
Singing Cat Services reserves the right not to provide estimates of costs for service,
repair or restoration work without first having had access to the item of equipment for
diagnosis. Once any such diagnosis has taken place, Singing Cat Services will contact
the customer by email or telephone with an estimate for the work to be carried out.
Singing Cat Services reserve the right to claim service fees in addition to that of the
original estimate in the event any such services become extended in time (labour costs)
and parts or material expenses due to unforeseen problems with the item(s) of
equipment.
Singing Cat Services reserves the right to refuse to offer services on equipment or to
customers without prejudice.
Singing Cat Services will offer all customers the option to commission their services
based on the estimate or not to proceed. No charge will be made for diagnosis work
carried out by Singing Cat Services, however any items of equipment which the customer
does not wish to proceed with the associated services for must be collected from Singing
Cat Services or arrangements made for delivery to the customer within 14 days. Singing
Cat Services reserves the right to levy a £10 (GBP) per day storage charge for items of
equipment from day 15 up to a maximum of 26 weeks/182 days (£1820 GBP). Thereafter
Singing Cat Services will reserve the right to sell the item(s) to recover storage costs. The customer will be notified in writing of this intent after the 14 day notice period has elapsed and any such sale would take effect after the initial 26 week period has elapsed. The balance of funds remaining from the sale after the storage costs have been deducted will be returned to the customer by cheque to the address provided by the customer.
In the event that services commissioned by the customer require the purchase of
specialist or expensive parts and/or materials, Singing Cat Services reserves the right to
request the customer pays for these in advance of the commencement of the services. If
preferred, Singing Cat Services will provide details of the parts and/or materials required
along with an estimated price and supplier’s details in the event that the customer wishes
to purchase these items themselves.
In cases where the customer has purchased parts and/or materials themselves, it is the
responsibility of the customer to ensure the items as specified by Singing Cat Services
are ordered, paid for and delivered to Singing Cat Services. The customer accepts full
responsibility for meeting the costs and making the appropriate delivery arrangements
associated with this.
It is the responsibility of the customer to ensure parts and/or materials purchased from a
separate supplier by the customer for services commissioned from Singing Cat Services
are in full working order. If, upon receipt, Singing Cat Services subsequently establishes
that the item(s) purchased are faulty, it is the responsibility of the customer to return the
faulty item(s) to the supplier and arrange for replacements. The customer accepts full
responsibility for meeting the costs and making the arrangement associated with this.
Singing Cat Services will update the customer about the status of the services
commissioned for their equipment on a regular basis. The update will be given by email or
telephone. Due to the nature of the services and equipment supported, Singing Cat
Services are not able to offer Service Level Agreements (SLAs); therefore it is not
possible to provide an accurate date of completion.
Should the customer wish to terminate the services commissioned after the services have
commenced but prior to completion, the customer will be charged for the costs associated
with the services up to the date of termination. Singing Cat Services reserves the right to
charge the customer for any parts and/or materials purchased by Singing Cat Services to
be used in the completion of the terminated services.
Once the services commissioned have been completed, i.e. the item(s) are ready, Singing
Cat Services will contact the customer by email and phone to confirm the final cost and
arrange for collection or delivery of the equipment. Payment for the balance of the
services commissioned is due within 14 days of the notification that the item(s) are ready.
Payment can be made by cheque (UK only), bank transfer or cash on delivery or
collection of the goods from Singing Cat Services.
In the event that the customer has paid for the balance outstanding within the 14 day
notice period but has not made any arrangements to have their equipment collected or
delivered, Singing Cat Services reserves the right to levy a £10 (GBP) per day storage
charge from day 15 up to a maximum of 26 weeks/182 days (£1820 GBP). Thereafter
Singing Cat Services will reserve the right to sell the item(s) to recover storage costs and
the balance of costs for the services commissioned. The customer will be notified in
writing of this intent after the 14 day notice period has elapsed and any such sale would
take effect after the initial 26 week period has elapsed. The balance of funds remaining
from the sale after the storage and services costs have been deducted will be returned to
the customer by cheque to the address provided by the customer.
In the event that the customer has not paid for the balance outstanding for the services
commissioned and has not made any arrangements to have their equipment collected or
delivered within the 14 day notice period, Singing Cat Services reserves the right to levy a
£15 per day storage charge will be levied up to a maximum of 26 weeks/182 days (£2730
GBP). Thereafter Singing Cat Services will reserve the right to sell the item(s) to recover
storage costs and the balance of costs for the services commissioned. The customer will
be notified in writing of this intent after the 14 day notice period has elapsed and any such
sale would take effect after the initial 26 week period has elapsed. The balance of funds
remaining from the sale after the storage and services costs have been deducted will be
returned to the customer by cheque to the address provided by the customer.
The customer is liable to pay for all service and any storage charges levied and the
customers equipment will not be released to them until any such charges have been paid
to Singing Cat Services by cheque (UK only), bank transfer or cash on collection or
delivery of the goods.
Singing Cat Services provide a warranty against their services and unless otherwise
stated in writing from Singing Cat Services, any item of equipment returned to the
customer after successful completion of the services commissioned will be guaranteed
against component failure as per the manufacturer’s/supplier’s warranty for the supplied
part and/or materials used in completion of the services. For example for most hard
drives, a manufacturers warranty of 28 days applies. In cases where obsolete parts
and/or materials (i.e. items which are no longer produced and can only be obtained
through existing stocks) were required to complete the services commissioned, a
warranty cannot be provided against failure of the parts and/or materials due to the age of
items involved.
By commissioning diagnosis and/or restoration/repair services from Singing Cat Services,
the customer agrees to the terms and conditions of business as specified in this
document.